Legal
Right of withdrawal
Consumers have a right of withdrawal on the following terms:
A. Instructions on withdrawal
Introduction
Consumers have a right of withdrawal on the following terms, a consumer being any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession:
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last goods.
To exercise the right of withdrawal, you must inform us (Webdesign VALNOVO, owner Valerii Novokhyzhnii, Klosterstr. 3, 71394 Kernen im Remstal, Germany, email: hello@crazysack.com) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory. The easiest way is our online form at /en/vertrag-widerrufen/.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
General notes
- Please avoid damaging or soiling the goods. Where possible, please return the goods in their original packaging with all accessories. If necessary, use protective outer packaging.
- Please do not return the goods carriage forward. We are not obliged to accept shipments sent carriage forward.
- Please note that points 1–2 above are not a condition for effectively exercising your right of withdrawal.
B. Model withdrawal form
If you wish to withdraw from the contract, please fill in this form and send it back.
To:
Webdesign VALNOVO
Owner Valerii Novokhyzhnii
Klosterstr. 3
71394 Kernen im Remstal
Germany
Email: hello@crazysack.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*) ______________ / received on (*) ______________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate