Privacy

We are delighted by your interest in our company. Data protection is of particularly high importance to the management of Webdesign VALNOVO. It is generally possible to use the websites of Webdesign VALNOVO without providing any personal data.

However, if a data subject wishes to use special services of our company via our website, processing of personal data may become necessary. If the processing of personal data is necessary and there is no legal basis for such processing, we generally obtain the data subject's consent.

The processing of personal data, such as a data subject's name, address, email address or telephone number, always takes place in accordance with the General Data Protection Regulation and in compliance with the country-specific data protection provisions applicable to Webdesign VALNOVO. By means of this privacy policy, our company wishes to inform the public about the nature, scope and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed of the rights to which they are entitled by means of this privacy policy.

As the controller, Webdesign VALNOVO has implemented numerous technical and organisational measures to ensure the most complete protection possible of the personal data processed via this website. Nevertheless, internet-based data transmissions can in principle have security gaps, so that absolute protection cannot be guaranteed. For this reason, every data subject is free to transmit personal data to us by alternative means, for example by telephone.

Definitions

The privacy policy of Webdesign VALNOVO is based on the terms used by the European legislator when adopting the General Data Protection Regulation (GDPR). Our privacy policy is intended to be easy to read and understand for the public as well as for our customers and business partners. To ensure this, we would like to explain the terms used in advance.

Among others, we use the following terms in this privacy policy:

a) Personal data
Personal data means any information relating to an identified or identifiable natural person (hereinafter "data subject"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

b) Data subject
Data subject is any identified or identifiable natural person whose personal data is processed by the controller.

c) Processing
Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

d) Restriction of processing
Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future.

e) Profiling
Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

f) Pseudonymisation
Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

g) Controller or controller responsible for the processing
Controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

h) Processor
Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

i) Recipient
Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients.

j) Third party
Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

k) Consent
Consent of the data subject is any freely given, specific, informed and unambiguous indication of the data subject's wishes by which they, by a statement or by a clear affirmative action, signify agreement to the processing of personal data relating to them.

Name and address of the controller

The controller for the purposes of the General Data Protection Regulation, other data protection laws applicable in Member States of the European Union and other provisions related to data protection is:

Registered address: Webdesign VALNOVO, Klosterstr. 3, 71394 Kernen im Remstal, Germany.

Tel.: +491785356824

Email: hello@crazysack.com

Cookies

Which cookies we specifically set, for what purpose and for how long is set out in full in our cookie policy. There you will also find which services are only loaded after your consent.

The websites of Webdesign VALNOVO use cookies. Cookies are text files that are placed and stored on a computer system via an internet browser.

Numerous websites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which websites and servers can be assigned to the specific internet browser in which the cookie was stored. This allows the visited websites and servers to distinguish the individual browser of the data subject from other internet browsers that contain other cookies. A specific internet browser can be recognised and identified via the unique cookie ID.

Through the use of cookies, Webdesign VALNOVO can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.

By means of a cookie, the information and offers on our website can be optimised for the user. As already mentioned, cookies enable us to recognise the users of our website. The purpose of this recognition is to make it easier for users to use our website. For example, the user of a website that uses cookies does not have to re-enter their access data each time they visit the website, because this is handled by the website and the cookie stored on the user's computer system. Another example is the cookie of a shopping cart in the online shop. The online shop remembers the items a customer has placed in the virtual shopping cart via a cookie.

The data subject can prevent the setting of cookies by our website at any time by means of a corresponding setting in the internet browser used and can thus permanently object to the setting of cookies. Furthermore, cookies that have already been set can be deleted at any time via an internet browser or other software programs. This is possible in all common internet browsers. If the data subject deactivates the setting of cookies in the internet browser used, not all functions of our website may be fully usable.

Collection of general data and information

The website of Webdesign VALNOVO collects a series of general data and information each time the website is accessed by a data subject or an automated system. This general data and information is stored in the server log files. The following may be collected: (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reaches our website (so-called referrer), (4) the sub-pages accessed on our website via an accessing system, (5) the date and time of access to the website, (6) an internet protocol address (IP address), (7) the internet service provider of the accessing system and (8) other similar data and information that serve to avert danger in the event of attacks on our information technology systems.

When using this general data and information, Webdesign VALNOVO does not draw any conclusions about the data subject. Rather, this information is needed to (1) deliver the content of our website correctly, (2) optimise the content of our website and the advertising for it, (3) ensure the long-term functionality of our information technology systems and the technology of our website, and (4) provide law enforcement authorities with the information necessary for prosecution in the event of a cyber attack. This anonymously collected data and information is therefore evaluated by Webdesign VALNOVO both statistically and with the aim of increasing data protection and data security in our company, in order ultimately to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files is stored separately from all personal data provided by a data subject.

Enquiry by email, telephone or fax

If you contact us by email, telephone or fax, your enquiry including all resulting personal data (name, enquiry) will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent. The processing of this data is based on Art. 6(1)(b) GDPR where your enquiry is connected with the performance of a contract or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on your consent (Art. 6(1)(a) GDPR) and/or on our legitimate interests (Art. 6(1)(f) GDPR), as we have a legitimate interest in the effective handling of enquiries addressed to us. The data you send us via contact enquiries remains with us until you ask us to delete it, withdraw your consent to storage or the purpose for storing the data no longer applies (e.g. after your request has been dealt with). Mandatory statutory provisions — in particular statutory retention periods — remain unaffected.

Contact option via the website

Due to legal requirements, the website of Webdesign VALNOVO contains information that enables quick electronic contact with our company and direct communication with us, which also includes a general address for so-called electronic mail (email address). If a data subject contacts the controller by email or via a contact form, the personal data transmitted by the data subject is automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the controller is stored for the purposes of processing or contacting the data subject. This personal data is not passed on to third parties.

SSL ENCRYPTION

To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL) via HTTPS.

Customer account

You can create a password-protected customer account in our online shop. Setting one up is voluntary and generally possible after completing an order. Purchasing is also possible without a customer account.

What data we store in the customer account

In connection with the customer account, we process in particular:

• Email address and password (the password is stored encrypted; we do not store it in plain text)
• First and last name and, where applicable, telephone number
• A delivery or billing address you have provided (street, house number, postcode, town, country, company where applicable)
• Your order history and the associated invoices, insofar as these are assigned to your account
• Optionally, notifications you have requested about items becoming available again (email address and the product variant concerned)

Login takes place with an email address and password. To maintain the session, we store technically necessary authentication data in a session cookie.

Purpose and legal basis

The processing serves to give you access to your account, to manage your master data and addresses, to view orders and invoices, and to provide optional availability notifications.

The legal basis is Art. 6(1)(b) GDPR (performance of the user agreement regarding the customer account or pre-contractual measures). Insofar as orders and invoices are stored on the basis of statutory retention obligations, the processing is additionally based on Art. 6(1)(c) GDPR. We process optional notifications about items becoming available again on the basis of your consent pursuant to Art. 6(1)(a) GDPR; you can withdraw this at any time by ending the notification or deleting your customer account.

Rectification and management

You can view and change the data stored in your customer account yourself at any time under My account (sections "My data", "Address" and "Password").

Deleting the customer account

You can delete your customer account yourself at any time under My account → My data. After deletion, your access as well as the master data stored in the profile (name, email address, telephone number), the stored address and availability notifications cease to exist.

We retain orders and the associated invoices — where legally required — pursuant to Art. 17(3)(b) GDPR in conjunction with tax and commercial retention obligations (in particular § 147 AO, § 257 HGB and § 14b UStG). After the account is deleted they are no longer assigned to any customer account and are deleted once the statutory retention periods have expired.

Alternatively, you can also address your deletion request to the controller by email. We comply with the request without undue delay, provided no statutory retention obligations stand in the way.

Routine erasure and blocking of personal data

The controller processes and stores the data subject's personal data only for the period necessary to achieve the purpose of storage, or where this has been provided for by the European legislator or another legislator in laws or regulations to which the controller is subject.

If the purpose of storage no longer applies or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data is routinely blocked or erased in accordance with statutory provisions.

Rights of the data subject

a) Right of confirmation
Every data subject has the right granted by the European legislator to obtain confirmation from the controller as to whether personal data concerning them is being processed. If a data subject wishes to exercise this right of confirmation, they may contact an employee of the controller at any time.

b) Right of access
Every data subject affected by the processing of personal data has the right granted by the European legislator to obtain from the controller, free of charge, information about the personal data stored about them and a copy of this information at any time. Furthermore, the European legislator has granted the data subject access to the following information:

the purposes of the processing
the categories of personal data being processed
the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations
where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period
the existence of the right to request rectification or erasure of personal data concerning them, or restriction of processing by the controller, or to object to such processing
the existence of the right to lodge a complaint with a supervisory authority
where the personal data are not collected from the data subject: any available information as to their source
the existence of automated decision-making, including profiling, referred to in Art. 22(1) and (4) GDPR and — at least in those cases — meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject
Furthermore, the data subject has a right of access as to whether personal data have been transferred to a third country or to an international organisation. Where that is the case, the data subject also has the right to be informed of the appropriate safeguards relating to the transfer.

If a data subject wishes to exercise this right of access, they may contact an employee of the controller at any time.

c) Right to rectification
Every data subject affected by the processing of personal data has the right granted by the European legislator to obtain without undue delay the rectification of inaccurate personal data concerning them. Furthermore, the data subject has the right to have incomplete personal data completed — including by means of providing a supplementary statement — taking into account the purposes of the processing.

If a data subject wishes to exercise this right to rectification, they may contact an employee of the controller at any time.

d) Right to erasure (right to be forgotten)
Every data subject affected by the processing of personal data has the right granted by the European legislator to obtain from the controller the erasure of personal data concerning them without undue delay, where one of the following grounds applies and insofar as the processing is not necessary:

The personal data were collected or otherwise processed for purposes for which they are no longer necessary.
The data subject withdraws consent on which the processing was based pursuant to Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR, and there is no other legal ground for the processing.
The data subject objects to the processing pursuant to Art. 21(1) GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Art. 21(2) GDPR.
The personal data have been unlawfully processed.
The erasure of the personal data is necessary for compliance with a legal obligation under Union or Member State law to which the controller is subject.
The personal data have been collected in relation to the offer of information society services referred to in Art. 8(1) GDPR.
Where one of the above grounds applies and a data subject wishes to arrange for the erasure of personal data stored by Webdesign VALNOVO, they may contact an employee of the controller at any time. Customers with a customer account can also delete their account themselves under My account → My data (see the "Customer account" section for details). The employee of Webdesign VALNOVO will arrange for the erasure request to be complied with without undue delay, provided no statutory retention obligations stand in the way.

If the personal data have been made public by Webdesign VALNOVO and our company as controller is obliged to erase the personal data pursuant to Art. 17(1) GDPR, Webdesign VALNOVO takes reasonable steps, including technical measures, taking account of available technology and the cost of implementation, to inform other controllers processing the published personal data that the data subject has requested erasure by such other controllers of any links to, or copies or replications of, that personal data, insofar as the processing is not necessary. The employee of Webdesign VALNOVO will arrange for what is necessary in each individual case.

e) Right to restriction of processing
Every data subject affected by the processing of personal data has the right granted by the European legislator to obtain restriction of processing from the controller where one of the following applies:

The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.
The processing is unlawful, the data subject opposes the erasure of the personal data and requests instead the restriction of their use.
The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims.
The data subject has objected to processing pursuant to Art. 21(1) GDPR pending the verification of whether the legitimate grounds of the controller override those of the data subject.
Where one of the above conditions is met and a data subject wishes to request the restriction of personal data stored by Webdesign VALNOVO, they may contact an employee of the controller at any time. The employee of Webdesign VALNOVO will arrange for the restriction of processing.

f) Right to data portability
Every data subject affected by the processing of personal data has the right granted by the European legislator to receive the personal data concerning them, which they have provided to a controller, in a structured, commonly used and machine-readable format. They also have the right to transmit that data to another controller without hindrance from the controller to which the personal data have been provided, where the processing is based on consent pursuant to Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR or on a contract pursuant to Art. 6(1)(b) GDPR and the processing is carried out by automated means, provided that the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Furthermore, in exercising their right to data portability pursuant to Art. 20(1) GDPR, the data subject has the right to have the personal data transmitted directly from one controller to another, where technically feasible and provided that this does not adversely affect the rights and freedoms of others.

To assert the right to data portability, the data subject may contact an employee of Webdesign VALNOVO at any time.

g) Right to object
Every data subject affected by the processing of personal data has the right granted by the European legislator to object, on grounds relating to their particular situation, at any time to the processing of personal data concerning them which is based on Art. 6(1)(e) or (f) GDPR. This also applies to profiling based on these provisions.

In the event of an objection, Webdesign VALNOVO will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or the processing serves the establishment, exercise or defence of legal claims.

If Webdesign VALNOVO processes personal data for direct marketing purposes, the data subject has the right to object at any time to the processing of personal data for such marketing. This also applies to profiling to the extent that it is related to such direct marketing. If the data subject objects to Webdesign VALNOVO regarding processing for direct marketing purposes, Webdesign VALNOVO will no longer process the personal data for these purposes.

In addition, the data subject has the right, on grounds relating to their particular situation, to object to the processing of personal data concerning them carried out by Webdesign VALNOVO for scientific or historical research purposes or for statistical purposes pursuant to Art. 89(1) GDPR, unless such processing is necessary for the performance of a task carried out for reasons of public interest.

To exercise the right to object, the data subject may contact any employee of Webdesign VALNOVO directly. The data subject is further free, in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to exercise their right to object by automated means using technical specifications.

h) Automated individual decision-making, including profiling
Every data subject affected by the processing of personal data has the right granted by the European legislator not to be subject to a decision based solely on automated processing — including profiling — which produces legal effects concerning them or similarly significantly affects them, provided that the decision (1) is not necessary for entering into, or performance of, a contract between the data subject and the controller, or (2) is not authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, or (3) is not based on the data subject's explicit consent.

If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and the controller, or (2) is based on the data subject's explicit consent, Webdesign VALNOVO implements suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express their point of view and to contest the decision.

If the data subject wishes to assert rights relating to automated decisions, they may contact an employee of the controller at any time.

i) Right to withdraw consent under data protection law
Every data subject affected by the processing of personal data has the right granted by the European legislator to withdraw consent to the processing of personal data at any time.

If the data subject wishes to assert their right to withdraw consent, they may contact an employee of the controller at any time.

Instagram

On our contact page we link to our Instagram profile. This is an ordinary link: no Instagram content, buttons or tracking pixels are embedded in our pages. As long as you do not click the link, no data is transmitted to Instagram.

If you follow the link, you leave our website. From that point on, the privacy provisions of Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland apply: https://privacycenter.instagram.com/policy

Fonts

The fonts used on this website (Archivo and Inter) are hosted on our own server and delivered from there. When a page is loaded, no connection is established to servers of Google or other providers; no IP address is transmitted there.

Shipping via Sendcloud and DHL

For shipping we use Sendcloud B.V., Stadhuisplein 10, 5611 EM Eindhoven, Netherlands. Via Sendcloud we create the shipping label and hand the consignment over to the delivery agent — generally DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany.

Transmitted are name, delivery address and parcel weight as well as, where provided by you, email address and telephone number for delivery notification and tracking.

In exceptional cases — for example where weight or dimensions are outside the DHL small-parcel format — Sendcloud may use another connected shipping service provider. Even then, only the data necessary for delivery is transmitted.

The legal basis is Art. 6(1)(b) GDPR (performance of a contract). If you have additionally permitted the shipping service provider to contact you, for example for notifications by email, this is based on Art. 6(1)(a) GDPR (consent).

Sendcloud privacy policy: https://www.sendcloud.de/datenschutz/

DHL privacy policy: https://www.dhl.de/de/toolbar/footer/datenschutz.html

Payment processing via Stripe

We process payments in our shop via Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland.

If you enter payment data during the ordering process, it is transmitted directly to Stripe and processed there. Your full card number never reaches our systems; only the payment status, the last four digits of the card and the selected payment method come back to us.

Transmitted to Stripe are name, email address, billing and delivery address, order value and the selected payment method. Stripe additionally processes this data for fraud prevention and, for this purpose, sets the cookies __stripe_mid and __stripe_sid on the checkout page (details in our cookie policy).

The legal basis is Art. 6(1)(b) GDPR (performance of a contract) and Art. 6(1)(f) GDPR (legitimate interest in preventing fraudulent payments).

Stripe privacy policy: https://stripe.com/de/privacy

Sending emails via Resend

We send order confirmations, invoices, shipping notifications and messages relating to the customer account via Resend, Inc., 2261 Market Street #5039, San Francisco, CA 94114, USA.

Transmitted are your email address and the content of the respective message including the attached invoice. Resend processes this data exclusively to deliver the email.

The legal basis is Art. 6(1)(b) GDPR (performance of a contract). The transfer to the USA takes place on the basis of standard contractual clauses pursuant to Art. 46(2)(c) GDPR.

Resend privacy policy: https://resend.com/legal/privacy-policy

Google Analytics 4

We use Google Analytics 4, a web analytics service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

The service analyses which pages are accessed, through which source visitors come to us and at which point they leave the shop. IP addresses are processed by Google in truncated form. The cookies _ga and _ga_<container ID> are set in the process.

The service is only loaded after you have consented to the "Statistics" category in the cookie banner. Without this consent, no script is loaded from Google and no data is transmitted to Google.

The legal basis is Art. 6(1)(a) GDPR in conjunction with § 25(1) TDDDG (consent). You can withdraw your consent at any time via the Cookie settings link in the footer of every page.

Google privacy policy: https://policies.google.com/privacy

Google Ads

We run ads via Google Ads, also a service of Google Ireland Limited. We use it to measure whether an order results from an ad click (conversion measurement) and to build audiences for remarketing. Among others, the cookie _gcl_au is set.

This service is also only loaded after you have consented to the "Marketing" category.

The legal basis is Art. 6(1)(a) GDPR in conjunction with § 25(1) TDDDG (consent), revocable at any time via Cookie settings.

Microsoft Clarity

We use Microsoft Clarity, an analytics service of Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland.

Clarity creates heatmaps — that is, analyses of which areas of a page are clicked and read — and records sessions: mouse movements, scrolling and clicks are assembled into a playable recording. We evaluate this to identify at which point of the ordering process visitors drop out.

Entries in form fields are masked. Name, address, email address and payment data are not visible in the recordings.

Clarity is only loaded after you have consented to the "Statistics" category. If you withdraw your consent, an ongoing recording is stopped immediately.

The legal basis is Art. 6(1)(a) GDPR in conjunction with § 25(1) TDDDG (consent).

Microsoft privacy policy: https://privacy.microsoft.com/en-gb/privacystatement

Transfer to third countries

Google LLC and Microsoft Corporation are based in the USA. With your consent to statistics or marketing, personal data may be transferred there. Both companies are certified under the EU-US Data Privacy Framework; in addition, standard contractual clauses pursuant to Art. 46(2)(c) GDPR apply. Nevertheless, a level of protection fully equivalent to European standards cannot be guaranteed — in particular, access by US authorities cannot be ruled out. By giving your consent you also expressly agree to this transfer pursuant to Art. 49(1)(a) GDPR.

Legal basis for the processing

Art. 6(1)(a) GDPR serves our company as the legal basis for processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case, for example, with processing operations necessary for the supply of goods or the provision of any other service or consideration, the processing is based on Art. 6(1)(b) GDPR. The same applies to processing operations necessary to carry out pre-contractual measures, for example in the case of enquiries about our products or services. If our company is subject to a legal obligation requiring the processing of personal data, such as for the fulfilment of tax obligations, the processing is based on Art. 6(1)(c) GDPR. In rare cases, the processing of personal data may become necessary to protect the vital interests of the data subject or of another natural person. This would be the case, for example, if a visitor were injured on our premises and their name, age, health insurance data or other vital information had to be passed on to a doctor, hospital or other third party. The processing would then be based on Art. 6(1)(d) GDPR. Finally, processing operations could be based on Art. 6(1)(f) GDPR. Processing operations not covered by any of the aforementioned legal bases are based on this legal basis where the processing is necessary to safeguard a legitimate interest of our company or of a third party, provided that the interests, fundamental rights and freedoms of the data subject do not override them. Such processing operations are permitted to us in particular because they have been specifically mentioned by the European legislator. In this respect, it took the view that a legitimate interest could be assumed where the data subject is a client of the controller (Recital 47, sentence 2 GDPR).

Legitimate interests pursued by the controller or by a third party

Where the processing of personal data is based on Art. 6(1)(f) GDPR, our legitimate interest is the conduct of our business activity for the benefit of the well-being of all our employees and our shareholders.

Period for which the personal data will be stored

The criterion for the duration of storage of personal data is the respective statutory retention period. After expiry of the period, the corresponding data is routinely erased, provided it is no longer necessary for the performance or initiation of a contract.

We store customer account data (master data, address, access data, availability notifications) for as long as the account exists and delete it when the account is deleted or when the purpose no longer applies. Order and invoice data is subject to the statutory retention periods and is kept until they expire, irrespective of whether the customer account still exists (see the "Customer account" section).

Statutory or contractual requirements to provide personal data; necessity for the conclusion of a contract; obligation of the data subject to provide the personal data; possible consequences of failure to provide it

We inform you that the provision of personal data is in part required by law (e.g. tax regulations) or may also arise from contractual provisions (e.g. information on the contracting party). Sometimes it may be necessary for the conclusion of a contract that a data subject provides us with personal data that must subsequently be processed by us. For example, the data subject is obliged to provide us with personal data when our company concludes a contract with them. Failure to provide the personal data would mean that the contract with the data subject could not be concluded. Before providing personal data, the data subject must contact one of our employees. Our employee will inform the data subject on a case-by-case basis whether the provision of the personal data is required by law or contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data, and what the consequences of failure to provide it would be.

Changes to this privacy policy

Should we change the privacy policy, this will be indicated on the website.

As at 12 August 2026