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Terms and conditions

General terms and conditions

This is a translation for information purposes. The contract language is German; in the event of discrepancies, the German version applies (see clause 2.7).

Contents

  1. Scope
  2. Conclusion of contract
  3. Right of withdrawal
  4. Prices and payment terms
  5. Delivery and shipping terms
  6. Retention of title
  7. Liability for defects (warranty)
  8. Applicable law
  9. Place of jurisdiction
  10. Alternative dispute resolution
  11. Transfer of data to shipping service providers

1) Scope

1.1 These general terms and conditions (hereinafter "GTC") of Webdesign VALNOVO, owner Valerii Novokhyzhnii (hereinafter "seller"), apply to all contracts for the delivery of goods concluded between a consumer or trader (hereinafter "customer") and the seller with regard to the goods presented by the seller in the online shop at crazysack.com (including subdomains). The inclusion of the customer's own terms is hereby objected to, unless otherwise agreed.

1.2 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

1.3 A trader within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or profession.

2) Conclusion of contract

2.1 The product descriptions contained in the seller's online shop do not constitute binding offers on the part of the seller; they serve to enable the customer to submit a binding offer.

2.2 The customer may submit the offer via the online order form integrated into the online shop. In doing so, after placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the customer submits a legally binding contractual offer in respect of the goods contained in the cart by clicking the button that concludes the ordering process ("order with obligation to pay" or equivalent wording). The customer may also submit the offer to the seller by email or via the online contact form.

2.3 The seller may accept the customer's offer within five days,

  • by sending the customer an order confirmation in text form (email), in which case receipt of the order confirmation by the customer is decisive, or
  • by requesting payment from the customer after the customer has placed the order, or
  • by delivering the ordered goods to the customer, in which case receipt of the goods by the customer is decisive.

If several of the above alternatives apply, the contract is concluded at the point in time at which one of the alternatives occurs first. The period for acceptance begins on the day after the customer sends the offer and ends at the end of the fifth day thereafter. If the seller does not accept the offer within this period, this is deemed a rejection; the customer is then no longer bound.

2.4 Where payment is made via the payment service provider Stripe (see clause 4), the seller regularly declares acceptance of the customer's offer as early as the request for payment or the confirmation of successful payment authorisation, and at the latest upon dispatch of the goods.

2.5 When an offer is submitted via the online order form, the contract text is stored after conclusion of the contract and sent to the customer in text form (email). If the customer creates or holds a user account, order data can additionally be viewed via the password-protected customer account. Setting up a customer account is voluntary and not required for a purchase; it is generally possible after completing an order.

2.6 Before submitting the order in a binding manner, the customer can correct entries using the usual keyboard, mouse and browser functions, up until clicking the button that concludes the ordering process.

2.7 The contract language is German. Any translations of shop content or of these GTC are provided for information purposes; in the event of discrepancies, the German version applies.

2.8 Order processing and contact generally take place by email. The customer must ensure that the email address provided is reachable and, in particular, that spam filters do not prevent receipt of messages from the seller and from the service providers commissioned with processing (e.g. Stripe, Sendcloud/DHL).

3) Right of withdrawal

3.1 Consumers have a statutory right of withdrawal.

3.2 Further information can be found in the instructions on withdrawal.

4) Prices and payment terms

4.1 Unless otherwise stated in the product description, the prices quoted are total prices including statutory VAT. Any additional delivery and shipping costs are stated separately during the ordering process.

4.2 The payment options are communicated to the customer in the online shop. Payment is currently processed via Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The following payment methods in particular may be offered via Stripe (availability depending on country, device and activation at Stripe):

  • Credit and debit cards (Visa, Mastercard, American Express)
  • PayPal
  • Klarna
  • SEPA direct debit
  • Apple Pay
  • Google Pay

Stripe may use further payment services for processing; their terms may apply. Further information: https://stripe.com/de.

4.3 Payment is due upon conclusion of the contract or upon successful authorisation of the selected payment method, unless otherwise provided for the respective payment method (e.g. for SEPA direct debit in accordance with the direct debit terms).

4.4 The seller reserves the right not to offer individual payment methods in individual cases, or to refuse them following a negative check by the payment service provider.

5) Delivery and shipping terms

5.1 Delivery is made exclusively to the member states of the European Union (EU-27), to the delivery address specified during the ordering process. Deliveries outside the EU do not take place.

5.2 Shipping is organised via Sendcloud and is generally carried out by DHL including tracking. In exceptional cases (e.g. weight or dimensions), another shipping service provider connected to Sendcloud may be used.

5.3 Unless otherwise stated, the delivery time is typically approx. 2–4 working days after conclusion of the contract within Germany and approx. 3–7 working days within the rest of the EU. These are guide values.

5.4 Shipping costs are displayed during the ordering process. Unless otherwise stated, €5.90 currently applies to deliveries within Germany and €10.90 to the rest of the EU. Free shipping from a goods value of €60 (Germany) or €90 (rest of the EU), where a corresponding promotion is indicated.

5.5 If delivery fails for reasons for which the customer is responsible, the customer bears the reasonable costs incurred by the seller as a result. This does not apply to the costs of outbound shipping where the customer effectively exercises their right of withdrawal. The instructions on withdrawal apply to return shipping costs in the event of withdrawal.

5.6 If the customer acts as a trader, the risk of accidental loss and accidental deterioration of the goods sold passes to the customer as soon as the seller has delivered the item to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment. If the customer acts as a consumer, the risk generally passes only upon handover of the goods to the customer or to a person authorised to receive them. By way of derogation, the risk also passes to consumers upon handover to the carrier if the customer has commissioned the carrier and the seller has not previously named that person to the customer.

5.7 The seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This applies only if the non-delivery is not the fault of the seller and the seller has concluded a specific covering transaction with due care. The customer will be informed without delay; any consideration already provided will be refunded without delay.

5.8 Collection in person is not possible for logistical reasons.

6) Retention of title

If the seller performs in advance, the seller retains title to the delivered goods until the purchase price owed has been paid in full.

7) Liability for defects (warranty)

Unless otherwise provided in the following provisions, the statutory provisions on liability for defects apply. By way of derogation, the following applies to contracts for the delivery of goods:

7.1 If the customer acts as a trader,

  • the seller has the choice of the type of subsequent performance;
  • for new goods, the limitation period for defects is one year from delivery of the goods;
  • for used goods, rights and claims for defects are excluded;
  • the limitation period does not begin anew if a replacement delivery is made within the scope of liability for defects.

7.2 The above limitations of liability and shortened periods do not apply

  • to claims for damages and reimbursement of expenses by the customer,
  • where the seller has fraudulently concealed the defect,
  • to goods that have been used for a building in accordance with their normal use and have caused its defectiveness,
  • to any obligation on the part of the seller to provide updates for digital products, in the case of contracts for the delivery of goods with digital elements.

7.3 In addition, for traders the statutory limitation periods for any statutory right of recourse remain unaffected.

7.4 If the customer acts as a merchant within the meaning of § 1 of the German Commercial Code (HGB), the commercial duty to inspect and give notice of defects under § 377 HGB applies. If the customer fails to comply with the notification obligations set out there, the goods are deemed approved.

7.5 If the customer acts as a consumer, they are asked to report goods delivered with obvious transport damage to the delivery agent and to inform the seller accordingly. If the customer does not do so, this has no effect whatsoever on their statutory claims for defects.

8) Applicable law

The law of the Federal Republic of Germany applies to all legal relationships between the parties, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only to the extent that the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence is not withdrawn.

9) Place of jurisdiction

If the customer acts as a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the seller's place of business. If the customer's registered office is outside the territory of the Federal Republic of Germany, the seller's place of business is the exclusive place of jurisdiction where the contract or claims arising from the contract can be attributed to the customer's professional or commercial activity. In the above cases, however, the seller is entitled to bring proceedings before the court at the customer's registered office.

10) Alternative dispute resolution

10.1 The EU Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr.

10.2 The seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

11) Transfer of data to shipping service providers

For the purpose of performing the contract, we transfer your name, delivery address and, where applicable, email address and telephone number to Sendcloud and to the shipping service provider commissioned with delivery (generally DHL Paket GmbH). The legal basis is Art. 6(1)(b) GDPR. Further information: privacy policy and https://www.dhl.de/de/toolbar/footer/datenschutz.html.

As at: 11 August 2026

Webdesign VALNOVO
Owner Valerii Novokhyzhnii
Klosterstr. 3
71394 Kernen im Remstal
Germany

Email: hello@crazysack.com
Phone: +49 178 535 6824